Child Craft LLC.
1010 Keller Drive NE
New Salisbury, IN 47161
Fax: 812-206-2250
Email Us

FAQ

• Q: Can I get parts for my obsolete crib?
  
  Child Craft has long prided itself in providing safe and durable products for our customers. With reasonable care, our furniture will last for many years. Disassembling and reassembling one of our cribs for multiple uses is certainly a common and expected practice. As I am sure you can appreciate, both aesthetic and functional designs of these products change over time. While we have always done our best to maintain a reasonable inventory of hardware components when items become obsolete to accommodate the needs of customers who have lost parts during storage, there is an obvious limit to that availability and that inventory.
  In addition to the normal obsolescence and inventory issues, we had a very major flood in 2004 that washed away almost all stock of older hardware that we had on hand. In addition to losing nearly our entire inventory, we also lost our manufacturing facility and, as a result, have relocated to a community about 20 miles to the south of the location we had held for 93 years. While we were able to save some of the obsolete hardware inventory from the flood, the vast majority was washed away or destroyed. Now, 3 ½ years since the flood, the remaining stocks are also gone or extremely low.
  If we cannot provide what you need in the way of obsolete components, please understand that it is not from lack of caring or effort. PLEASE UNDERSTAND THAT YOU MUST NOT ATTEMPT TO ASSEMBLE YOUR OLD CRIB WITHOUT THE PROPER HARDWARE. SERIOUS INJURY OR A FATALITY ARE VERY POTENTIAL CONSEQUENCES OF USING INAPROPRIATE HARDWARE OR JURY-RIGGING THE CRIB TO HOLD IT TOGETHER. OUR HARDWARE SYSTEMS HAVE GONE THROUGH MANY HOURS OF RIGID TESTING AND ANYTHING BUT THE CORRECT HARDWARE MUST BE CONSIDERED UNSAFE. If we are unable to help you restore you crib to its original structural condition, please destroy the crib and purchase another. While we would certainly appreciate you purchasing one of our products, the purchase of any JPMA Certified crib on the market today would provide a much safer environment for your infant than an older crib that is structurally compromised. We do appreciate your patronage and understanding.
  
  
  
• Q: Can you provide me with product availability or product price?
  
  To obtain this information, please contact a Child Craft and/or Legacy dealer. For a dealer near you, click on "Dealer Locator" from the menu (under Product Lines).
  
  
  
• Q: What information do I need to provide to purchase replacement parts?
  
  We will need the complete model number of your item.
  If it's a crib, the model number will be stamped directly on the bottom edge of the crib.
  If it is a crib n'bed, the model number will be stamped underneath the stationary siderail.
  If you can't find the model number, you will need to provide a picture of your crib so we may identify it.
  If it's chest, the model number will be stamped on the back panel in black ink.
  
  
  
• Q: How do I order replacement parts?
  
  You can order parts online, via mail or via fax.
  Go to "Order Parts" in the Customer Assistance section.
  1. ONLINE: You need to complete our parts order form on our Secure Server.
  2. MAIL: Simply print out the order form, complete all information including credit card information and mail to: Child Craft Industries Attn: Parts, P.O. Box 335, New Salisbury, IN 47161
  3. FAX: Simply print out the order form , complete all information and fax to 812-206-2250.
  
  
  
• Q: How long will it take to get my replacement parts?
  
  For hardware and small parts, you should allow 3 weeks for processing and shipping of your parts order. Wood replacement parts generally take 4 to 6 weeks for processing and shipping.
  
  
  
• Q: How can I pay for replacement parts?
  
  We accept VISA or MASTERCARD. You can place your order online on our secure server. We also accept money orders mailed to us with a parts order form.
  
  
  
• Q: What type of paint is used on your products?
  
  We use a lacquer base lead free non toxic paint/finish.